Thank you, Hyatt!

Engaged Listening

What do you hear right now? Do you hear the humming of nearby traffic or a conversation down the hall? By asking you what you are hearing prompts you to become aware of the sensory experience — and that awareness made you listen rather than just hear. The difference between the sense of hearing and the skill of listening is attention.

When you’re truly listening, you bring value to the conversation by being engaged. Hyatt Global Contact Center Facility Manager Mitch Biggs discussed the importance of engaged listening with the FBG leadership team in Omaha. We’ve been servicing the Hyatt facility for nearly ten years. In that time, our team has become part of the Hyatt family, exemplified in the story that follows.

Operation Kindness

Over the holidays, Hyatt sponsors an Operation Kindness initiative, where Hyatt employees worldwide are organized into teams, and each is given $100 in cash to spend as they please.

One team decided to give their money to our Program Manager, Jorge Valdez. What a very thoughtful gesture! Thank you, Hyatt, both for your business and for recognizing and appreciating Jorge with this generous gift!

Other teams stood in the drive-through at Starbucks and paid for drinks, while another bought lunch for first responders. Another team kicked in an extra $50 each so that more
cases of coloring books, crayons, small toys, and games could be donated to Omaha’s
Children’s Hospital and diapers and wipes to Nebraska Children’s Home.