Mailbag Monday — Week of September 28th, 2020

From: Theresa Pagel, BSN, RN, Administrator, Community Cancer Center, UnityPoint Health, Waterloo, IA

To: Kay Volz, Market Manager, Cedar Rapids District

I want you to know that the person who cleans at the Cancer Center, Sarah Lux, is so good at her job. Just this week my Kleenex box was low, I was going to replace it and when I came to work the next day it was already done. It is those little things I notice. Tell your staff Thank You! 

Also, we had a mock survey at the Cancer Center using our internal staff. They were impressed at how great the facility looked. They noticed how clean things were and how we had made strides in getting things cleaned. Thanks so much!